There is More to Maintenance than Nuts and Bolts

Marketing and Empathy Psychology

By - Anne Sadovsky

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Most training for this very important team focuses on the ‘how to’ of plumbing, electrical and HVAC repair.
However, they spend more time with our customers than the office staff does. A recent Harvard study states that we spend 75% of our training budget on administration, product and technology…and only 25% on people skills and customer retention. The maintenance team is an integral part of resident satisfaction and retention.

You will learn what fair housing laws are most important for maintenance staff to know and understand. Also you will understand your role in the net operating income as pertains to resident retention. We will look at turnover costs, working well with the office staff, how to deal with unreasonable or angry residents, what you should NEVER say to a resident, and how important the maintenance team is to the success of the property.

Join the webinar and learn:

Fair Housing pertaining to Maintenance Techs
The bottom line of reducing resident turnover
Understanding the high cost of moving
How to be likeable quickly and permanently
Getting clear on dealing with generational differences
How to deal with difficult people
Knowing what words work and what words to never to use
Teamwork; you and the management staff are not enemies
Developing personal power in all that you do

Who should attend:

Maintenance Techs
On site property managers
Assistant managers and leasing consultants
Regional and district managers
Owners

You will be able to use your personal skills as well as your technical skills. Fair housing will be made clear in a brief, common sense manner, and how your personal behavior and words impact resident retention,

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Webinar Type

Clear

Speaker Detail

Anne Sadovsky is a Dallas based professional speaker and consultant, and provides training, keynotes and counsel to a variety of industries, businesses and associations. She is a former Vice President of Marketing and Education of Lincoln Property Company and was the first female vice president in the company. Her expertise makes her a sought after speaker, consultant and trainer. She has officially flown over 4 million miles to share her experience, expertise, wisdom and wit. Anne is a widely published writer and a popular guest on radio and television talk shows nationally. In the 90s she appeared on Hour Magazine with Gary Collins. Her success story has been featured in many newspapers and magazines including MONEY MAGAZINE, TEXAS BUSINESS and LADIES HOME JOURNAL. MIRABELLA Magazine listed her as one of the One Thousand Women of the 90’s, along with Mother Teresa and Oprah Winfrey. Anne’s book “Mission Possible” with Stephen Covey and Brian Tracy is no longer available. She is affiliated with numerous business and professional organizations, several have honored her with Legends Awards. Thousands of people have been inspired and challenged by Anne’s story. Her message is common sense, entertaining, and enlightening. She specializes in teaching people skills and helps create success in business and personal lives. She has taught adult education classes at SMU in Dallas Texas Anne is one of the most astute trainers of stress management, people skills, and conflict resolution. She has made and saved her consulting clients millions of dollars. She has volunteered 35 years and served on the board at Nexus, a substance abuse treatment center for women and their children and is the volunteer coordinator at her church